Terms & Conditions

These are the Terms and Conditions for the sale of goods from the UnderwearBargains.com website - this is a trading name of LWF Group Limited. Our lawyers like us to have this kind of thing but we prefer to deal directly with our customers in the event of any issues whatsoever, so please contact us by email (hello@underwearbargains.com) or phone (+44 (0)161 505 1840) in the event that you are dissatisfied with our service. We are easier to talk to than it is to read the following verbiage.


A contract is formed at the moment we accept your order – this is usually shortly after the point that you click “Place Order” and the confirmation message appears. After this point you have a right to cancel (see below).

It is your responsibility to ensure that you have entered a valid email address so that we can inform you of the progress of your order and if things go wrong. If you do not get an order confirmation email within a few hours of placing your order then check the supplied email address and also your spam folder. If all seems OK at your end then please let us know so that we can confirm that we received your order – sometimes things go wrong.


You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

You can cancel the order by phone, email or by filling in the returns form including in your package – in the latter case you must then, within the 14 day period, send it back to us – see Return for Refund below.


The cost of the goods and the delivery costs have VAT applied to them at the prevailing rate for sales to the UK and Europe (this might be a zero rate in some cases). The Rest of the World do not have VAT or any other Sales Tax applied to the goods.  However it may be that outside of the UK other countries apply importation duty or other taxes and charges – these are unfortunately outside of our control and are sadly your responsibility to pay.


We try to ship out the goods within 24 hours of receiving your order. There are times when we are unable to do this because, for example, we are not working (we do not operate at weekends or public holidays) or because we do not have immediately available stock. In the event that shipment may be delayed by more than a few days we will contact you.

All delivery is usually by Royal Mail in the UK and by your local postage service or international carrier to everywhere else.

24hr UK services are tracked and normally require a signature.

For guaranteed next day delivery we only accept these orders by telephone (0161 5051840) from the UK, before 1pm to ensure that we have the stock and your order is ready in time for our mail collection.

The expected delivery times specified when ordering are indicative only and not guaranteed unless expressly stated – for example if you order after 5pm on Friday then we will not ship until Monday at the earliest.

We normally (but not always) use a tracked service and so we will usually inform you of the tracking number when we ship the goods, but if we do not for some reason and you are worried about the delivery of your goods, then please email us at hello@underwearbargains.com

As we constantly review the performance of our shippers, we reserve the right to change how we ship at any time and for any reason.


We ship most orders out in plain packaging with no indication on the outside as to the contents apart from a return address which states “LWF Group Limited”. 


If you receive the wrong goods, the wrong size, too few (or too many) or have missing items then please let us know as soon as you can. If you let us know too long after you receive the goods then we may not be able to replace the items.


We know that sometimes you wish to return goods to us. To do this please fill in the returns form which came with the goods. It is important to state that the goods are being returned for refund. You do not expressly need to inform us that you are returning the goods.

You must ship the goods back to us, at your own expense, using a method of your choice within 14 days of receiving them or we may chose not to accept the return – it is your responsibility for ensuring that the goods reach us and you should ask the Post Office for a ‘Proof of Posting’ (freely supplied by them) in case you need to take up the loss of a parcel with them. Once we receive your shipment we inspect the items to ensure that all tags, labels and hygiene strips are intact and there is no damage or wear and if all is OK we refund you within 7 days, using the same method used for payment – so normally we will credit the card you used for the original purchase.

We will refund you for any returned goods. We reserve the right to discount the amount refunded in the event of any damage up to the cost value of the damaged goods.


Rarely, you may receive goods that are faulty. In this case please return the goods (as in ‘Return for Refund’ above but within 30 days) and we shall send out a replacement item as soon as we receive your shipment or in the event that we cannot ship like-for-like then we shall refund you.

Once we have possession of the goods and have ascertained that they are faulty we shall refund you the cost of returning them to us.


We treat international orders as we do orders from the UK. The only significant difference is that shipments can take longer. We indicate when ordering how long you may need to wait for the goods. All international parcels are tracked and we will pass the tracking information to you so that you can watch your goods fly around the world. Typically we receive the tracking information the day after your order is placed – this is due to our mail partners communication service, so please be patient.

We take the longer time it takes to return goods into account when processing returns into account, and provided you shipped the goods back within 14 days of receiving them we understand that it can take a while to get back to us.


All transactions between you and the underwearbargains.com website are conducted using a SSL encrypted connection.

We will never sell or give away to a third party any information that you have supplied to us – this includes email addresses - everything.

We do not keep your credit card information.

We are registered with the Information Commissioner’s Office under registration reference: ZA11931


Reviews are intended to give a customer's opinion of a product - not as a means of complaint - if you have a problem with our products or service then please get directly in touch with us, either by phone or email. All reviews submitted by our customers are moderated to prevent trolls and 'bad' content. We reserve the right to edit reviews before publication or not to publish a review without giving our reasons. We will take down any review if requested by the author of the review or as a result of complaint.


The Q&A facility is intended to give a customer the ability to ask a question about a product that can then be used to help other buyers - not as a means of complaint or criticism - if you have a problem with our products or service then please get directly in touch with us, either by phone or email. All questions submitted by our customers are moderated to prevent trolls and 'bad' content. We reserve the right to edit questions before publication or not to publish a question without giving our reasons. We will take down any question if requested by the author or as a result of complaint.


If you have a Coupon Code then you need to enter it in the “Coupon Code” box in the Checkout. Discounts are applied automatically but in the case of Free Shipping codes you may need to select “Free Shipping” from the shipping options otherwise you will still be charged.

We reserve the right to invalidate any Coupon Code at any time if we suspect that it is being misused. All Coupon Codes expire after 3 months from first issue unless otherwise stated. We reserve the right to accept or reject any Coupon Code without giving a reason.


If you have a Gift Card then you need to enter the code on it in the box on the Shopping Basket page. The face value of the Gift Card may be used to pay for part or all of an order - any unused balance remains on the Gift card for another purchase. There is no time limit on Gift Cards. Gift Cards cannot be exchanged for cash. If something goes wrong when using a Gift Card (this is the internet after all) then the card may be debited in error, if this happens please contact us and we can reverse the transaction.


We occasionally make an error. This could be in some text we write, a picture we show or in pricing. We do not intend to mislead - if you see something that might be an error then please let us know. If you think that you have been misled or we have misrepresented our products to you then get in touch and we will fix it. Sometimes our pictures do not exactly match what we sell - this is because we usually photograph product against samples and things can change in manufacture. We reserve the right to not supply goods if we have priced them in error.


We operate under the jurisdiction of English Law. 

Terms of Sale

This website is operated by LWF Group Limited. Throughout the site, the terms “we”, “us” and “our” refer to LWF Group Ltd. LWF Group Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

This Web site may contain typographical errors or inaccuracies and may not be complete or current. LWF Group Limited therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologise for any inconvenience.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall LWF Group Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless LWF Group Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English Law.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at hello@underwearbargains.com