How do I return my order or an item?
Returning items is really simple, if you are dissatisfied with the lingerie you have purchased we will refund the cost of any items returned, provided they are in their original condition, unworn (other than having been tried on), with all of the labels attached, hygiene strips in briefs intact, and returned to us within 14 days of having been received, in the original packaging. The return address label is on the original invoice enclosed in your packaging, but unfortunately we are unable to offer free returns.
Please note - we check every single return for signs of wear - make up, deodorant and labels missing and we will return any items to you that show evidence of these and are unable to offer a refund.
Please request and retain your proof of postage from the Post Office when you return your goods in case of non-delivery. Please check that your choice of delivery service compensation for loss covers the value of the items being returned. UnderwerBargains.com is not liable for the failure for the arrival of any returns.
Please note, that for hygiene reasons we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us.
We request that our international customers include the phrase 'RETURNED ITEM – NO COMMERCIAL VALUE’ on any customs form as this should prevent items being held in customs (whether UK or elsewhere) and delaying your return.
IMPORTANT NOTE: We can only refund the cost of the returned items. We do NOT refund any international shipping charges. Nor can we refund any taxes, duties or other charges not paid directly to us.
Can I exchange an item?
Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us as per the guidance above and place a new order for your desired item.